Retail Operation Specialist

Tintas y Toners del Caribe, Inc.

Puerto Rico (OA)

Documents

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Work Process Schedule

Work Process Content

On the Job Training

Anonymous

1.1K

OJT hours

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Greet customers, patrons, or visitors.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Establish and implement policies, goals, objectives, and procedures for the department.

Formulate pricing policies for merchandise, according to profitability requirements.

Establish credit policies and operating procedures.

Examine products purchased for resale or received for storage to assess the condition of each product or item.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Assign employees to specific duties.

Plan and prepare work schedules and keep records of employees' work schedules and timecards.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

Keep records of purchases, sales, and requisitions.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan budgets and authorize payments and merchandise returns.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Related Instruction Outline

Related Instruction Content

Training Provider(s):

Tintas y Toners del Caribe, Inc.

140

RI hours

Retailing and Retail Operations

Selling Skills and Sales Operations

General Merchandising, Sales, and Related Marketing Operations, Other

Retail Management

Floriculture/Floristry Operations and Management

Consumer Merchandising/Retailing Management

Customer Service Management

Project Management

Organization Leadership

E-Commerce/Electronic Commerce

Special Products Marketing Operations

Operation Management and Supervisor

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