IT Generalist (1059HY V1) Hybrid

Anonymous

Registered 2024

Georgia (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

2.8K

OJT hours

Monitor computer system performance to ensure proper operation.

130

Oversee the daily performance of computer systems.

Collaborate with others to resolve information technology issues.

230

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Install computer hardware.

180

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Read documents to gather technical information.

230

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Inspect equipment and read order sheets to prepare for delivery to users.

Resolve computer software problems.

380

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Provide technical support for software maintenance or use.

330

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Install computer software.

330

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain computer hardware.

100

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Collaborate with others to determine design specifications or details.

180

Confer with staff, users, and management to establish requirements for new systems or modifications.

Test software performance.

150

Enter commands and observe system functioning to verify correct operations and detect errors.

Document operational activities.

230

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Evaluate utility of software or hardware technologies.

100

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Recommend changes to improve computer or information systems.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Teach others to use computer equipment or hardware.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Train others in computer interface or software use.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Conduct research to gain information about products or processes.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Update knowledge about emerging industry or technology trends.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

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