Registration Representative

River Valley Workforce Institute

New Hampshire (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

OJT hours

Performs essential customer service functions (greet patients utilizing Achieving Excellence skills such as AIDET and "managing up"; provide directions and answer questions within scope of responsibility, answer telephone and assist or direct as necessary).

500

Participation in team discussions/meetings

Perform the registration process (collect demographic and insurance information, understand and follow all regulations, discuss financial obligations and refer appropriately for financial counseling, establish budget plans, use computer tools and software, data entry, provide invoice detail to patient, reconcile daily receipts)

600

Focus in team discussions/meetings

Perform clerical and office activities (perform file/record management, remain compliant on all procedures and education, participate in staff meetings, intradepartmental communications, verify insurance information, operate office equipment and effectively utilize software and multiple systems)

350

Focus during independent work

Laboratory registration (Use computer systems to complete registrations or updates for lab-only patient visits, schedule appointments, interdepartmental communications to request appointments or orders.)

250

Openness to new ideas and change

Adheres to D-H policies and procedures, including attendance and dress code

150

Ability to deal with ambiguity by exploring, asking questions, etc.

Maintains professional development through participation in internal and external education opportunities

150

Knows when to ask for help

Able to demonstrate effective group presentation skills
Able to demonstrate effective one-on-one communication skills
Maintains an acceptable attendance record
Reports to work on time
Completes assigned tasks on time
Uses appropriate language
Demonstrates respect for patients, co-workers and supervisors
Demonstrates trust, honesty and integrity
Requests and performs work assignments without prompting
Appropriately cares for personal dress, grooming and hygiene
Maintains a positive attitude
Cooperates with and assists co-workers
Follows instructions/directions
Able to work under supervision
Able to accept constructive feedback and criticism
Able to follow safety rules
Able to take care of equipment and work place
Able to keep work area neat and clean
Able to meet supervisor's work standards
Able to not let personal life interfere with work
Adheres to work policies/rules/regulations

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Registration Representative

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